Product inquiries are handled through our form or via email to firstname.lastname@example.org.
Payment & ShippingPayment methods accepted:
- Paypal for credit and debit cards
- Bank Deposits through BPI - payments should be settled within 3 days of purchase.
- Other Payment Methods - send your payments via the Paymaya app or Facebook
- COD - please provide exact amount for the courier.
We charge a flat rate of Php125 for nationwide shipping. Enjoy free shipping when your order total reaches Php2000.
Please contact us if you would like us to ship outside the Philippines.
All of our items are carefully packaged for shipping with recyclable materials.
*Courier packaging is non-biodegradable. We ask you to please reuse the plastic bags or use them as fillers for your ecobricks.
Order Turnaround Time
We only ship during weekdays (excluding holidays). Since we are based outside Metro Manila, please allow 3-7 days working days for your order to arrive.
We will provide you with your Payo tracking number once your package is in transit. Message Payo on m.me/Payoasia with your tracking number and contact number to get delivery updates.
Make sure to open your package in the presence of the courier. In the rare case that you receive your orders damaged, please email us within 24 hours of item receipt with photos and description of the state of your package when it arrived. Please note your courier's full name and send it to us so we can make the proper report.
Due to the nature of our products, we are unable to accept returns or refunds. Should you have a concern with your purchase, please email us at email@example.com.
Why are your prices so low?
By making our pricing inclusive and our products attainable, everyone can be part of our advocacies - our passion for the handmade and the locally formulated, our love for animals by rejecting laboratory testing, and our respect for the planet by using recyclable and reusable packaging. We want everyone to experience the best quality products at prices they can afford.
Are your cosmetics cruelty-free?
Yes! Our products are never tested on animals.
Are your products locally produced?
All of our handmade products are crafted in the Philippines with ingredients that are sourced from all over the world.
Are your products vegan?
Unfortunately, not all. While we have never tested our products on animals, some of our cosmetics do contain beeswax.
Are your products safe for sensitive skin?
Yes. However, even though our products are made with natural ingredients, some people may still be allergic. We recommend patch testing and should an allergic reaction occur, to discontinue use and seek medical advice.
How do I care for my Matenara products?
Because our products are made with natural ingredients, they need extra care to maintain their efficacy. Do not expose them to high heat, direct sunlight, or any other compromising conditions.
Where are your products available?
We currently sell online through www.matenara.com and through our brick & mortar presence. For more information on distributors near you, please visit our Stockists page.
Could I be a stockist/reseller?
Do you have a physical store, an online presence, or are you just starting out? Email us at firstname.lastname@example.org with your full name, 1 government ID, and location and let's talk!