We protect fragile items with recycled cartons, newspaper, or kraft paper and try as much as possible to not use plastic tape!
order turnaround time
All available items ship out in 1-3 business days (excluding holidays). You will be notified in case of delays or changes in shipping information.
You will receive an email notification with tracking details once your order ships out. Please make sure you enter the correct contact information upon checkout to receive notifications. Use the tracking information on the courier's website to view the status of delivery.
We are in the process of making Matenara available internationally. Please note that your order may be subject to duties and taxes upon arrival in your country. You will need to settle these fees for your package to be released by Customs.
Meanwhile, please visit the Stockists page for our outlets in the Philippines or shop online.
Make sure to open your package in the presence of the courier. In the rare case that you receive your orders damaged, please email us within 24 hours of item receipt with photos and description of the state of your package when it arrived. Please note your courier's full name and send it to us so we can make the proper report.