Information & FAQs

Information & FAQs

Why are your prices low?

By making our pricing inclusive and our products attainable, anyone can be part of our advocacies - our passion for the handmade and the locally formulated, our love for animals by rejecting laboratory testing, and our respect for the planet by using recyclable and reusable packaging. We want everyone to experience the best quality products at prices they can afford.

Are your products cruelty-free?

Yes! Our products are never tested on animals.

Are your products locally produced?

All of our handmade products are crafted in the Philippines with ingredients that are sourced from all over the world.

Are your products vegan?

Unfortunately, not all. While we have never tested our products on animals, some of our products do contain beeswax.

Are your products safe for sensitive skin?

Yes. However, even though our products are made with natural ingredients, some people may still be allergic. We recommend patch testing and should an allergic reaction occur, to discontinue use and seek medical advice.

How do I care for my Matenara products?

Because our products are made with natural ingredients and zero synthetic preservatives, they need extra care to maintain their efficacy. Do not expose them to high heat, direct sunlight, or any other compromising conditions, and make sure to use within 3-6 months upon opening. 

Where are your products available?

We currently sell online through www.matenara.com and through our brick & mortar presence. For more information on distributors near you, please visit our Stockists page.

Could I be a stockist/reseller?

Do you have a physical store, an online presence, or are you just starting out? Email us at hello@matenara.com with your full name, 1 government ID, and location and let's talk!

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